Canada Awards for Excellence (CAE) Assessments

The CAE Criteria

A systems Perspective

These criteria are developed by the National Quality Institute.

Criteria Sections

1. Leadership

1.1 Strategic Direction
1.2 Leadership Involvement
1.3 Continuous Improvement

2. Planning

2.1 Plan Development
2.2 Plan Implementation and Review
2.3 Continuous Improvement

3. Customer Focus

3.1 Customer, Market and Product Knowledge
3.2 Management of Customer Relationships
3.3 Continuous Improvement

4. People Focus

4.1 Human Resource Planning
4.2 Participatory Environment
4.3 Continous Learning
4.4 Employee Satisfaction and Well-Being
4.5 Continuous Improvement

5. Process Management

5.1 Process Development
5.2 Process Control
5.3 Process Improvement
5.4 Continuous Improvement

6. Supplier/Partner Focus

6.1 Partnering
6.2 Supplier/Partner Management
6.3 Continuous Improvement

7. Overall Business Performance

7.1 Customer Focus
7.2 People Focus
7.3 Process Management
7.4 Partnerships
7.5 Responsibility to Society
7.6 Owner/Shareholder Focus

Further Information

To visit the National Quality Institute website click here…