The Change Agents' Handbook

Readers Comments

What others say about this book

"Your book is unreal. I read many, many books, and I never in my life felt this way about any of them. I rave about it to my colleagues." 

Bob Petruska
Quality Engineering Supervisor
Continental Tire North America, Inc.

"The Change Agent's Handbook, has been and remains a great source of inspiration for our organization. It allows us to focus our approach on the 'cast of characters' and their respective roles and relationships. It helps leaders understand how to bring people together to implement quality improvement. We immediately start to see a transformation among those who read it and discuss it. It has become an important learning tool for us and we use it on a daily basis."

Théo. Paillard
Regional Quality Consultant
Human Resources Development Canada

"Traditionally the CEO gets most of the attention and credit for the successful transformation of an organization. This book speaks to the needs of a group of key people whose contribution tends to be overlooked those who work quietly behind the scenes to support the process."

David McCamus
former President and CEO
Xerox Canada

"I received your book from ASQ two days ago. I just can't seem to put it down. This is the most informative, interesting, and enlightening book on managing change I have found. I will be using this as my key reference material. Thank you!"

Doug Collins
Quality Manager
K&D Industries Limited

"You have delineated the playing field, helped me understand the length and breadth of what we are facing, confirmed some of my suspicions and insights about our what it takes to ensure success for our continuous improvement effort, and given me some sound advice on what to do and what to look for. This is as close to receiving help from a "mentor" as I have been able to get."

Thomas R. Dekarske
Director of Quality
Ato Findley Incorporated

"David Hutton has written a timely and terrific book that will help quality champions in any organization avoid ulcers and get the job done."

John Perry
VP, Training and Quality Development
Reimer Express Enterprises Limited

"A major contribution to the resources available."

Lynn Cook
Vice President, Operations
University of Alberta Hospitals

"Dad, I like it amusing and straightforward. Sounds good. Great! Fabulous! You used a few words too often though, I think."

Sarah Hutton
Student

"David's book is unique as a source of practical guidance for change agents. It provides valuable insight into the way that change really takes place, proven strategies and processes that you can start using immediately, and sage personal advice for anyone who has taken on this challenging role."

Deborah Hopen
Xerox Quality Services
President, ASQC 1995-96

"David speaks from several perspectives that of an experienced quality practitioner, a senior executive, and a lead examiner for our national quality award. This reference provides sound advice to the newly appointed change agent, as well as to the other members of he leadership team."

Douglas Bell
Senior Director, HR/TQM
Petro Canada Resources

"Highly recommended for both quality and human resource professionals who are called upon to 'make change happen'."

Gregory H. Watson
Vice President, Xerox Quality Solutions

"Satisfyingly comprehensive! Will be of great value to change agents and also to all key people, including executives, in a company anxious to improve."

Robert G. McGrath
Quality Quest.
Former senior executive with Westinghouse Commercial Nuclear Fuel Division (1988 Baldrige Award winner)

"I would describe it in one word "fantastic".... it clearly spells out the issues and challenges of the role."

Tony Johnston
Vice-President, Employee Development and Quality Improvement, Canadian Airlines International

"I sat up half the night reading it . I couldn't put it down I was so excited by the material."

Rita Mulroney-Leitch
Corporate Coordinator, Continuous Quality Improvement, Victoria General Hospital

"David's book provides a reference for those charged with bridging the gap between theory and reality. It is a dangerous trek, requiring solid resources, and this survival guide should be at the top of the list."

Dr. Terry Stimson
President, Crossroads Leadership Institute

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