The Handbook for Managing Change in Health Care

Table of Contents

Chapters

1. A Short History of Managing for Quality in Health Care — A. Blanton Godfrey

Section I. Strategic Intent

2. Setting a Stategic Course: Juggling Multiple Urgent Priorities — Maureen A. Bisognano

3. Results-Driven Management: Strategic Quality Deployment — Chip Caldwell

4. Leadership in an Emerging Integrated Delivery System — William C. Mason, Thomas H. Sawyer, Kimberly E. Sangari

5. Strategic Deployment in an Integrated Delivery System — Sherry Bright

6. Managing Quality in PROs — Vicki S. Davis

7. Quality Management in Military Medicine — Charles A. Mount

8. Quality Management in Veterans Health Administration — Galen L. Barbour

Section II. Strategic Measures

9. Measuring Clinical Outcomes at the Front Line — Eugene C. Nelson, Mark E. Splaine, Paul B. Batalden, Stephen K. Plume

10. Measuring Health Care System Quality and Performance — Eugene C. Nelson, Nancy Mihevc, Mary Gentry, Deborah Kehne, April Levine, Paul B. Batalden, Stephen K. Plume

Section III. Key Strategies

11. Costs of Poor Quality: An Opportunity in Health Care — Harvey Dershin, Julie A. Magrath

12. Cost-of-Poor-Quality Analysis: The Prescription for Profitable Change — Anthony J. Romagnole

13. Process and Organization Structure for JCAHO Accreditation — Howard B. Nussman

14. Using the Malcolm Baldrige National Quality Award Process to Stimulate Organizational Excellence — Ellen J. Gaucher

15. Public Disclosure of Quality and Performance Information in Managed Care — Cary Sennett, Margaret O'Kane

16. The Joint Commission's Agenda for Change and Beyond — Paul M. Schyve, Dennis S. O'Leary

Section IV. Change Concepts

17. Reengineering the Surgical Process Elizabeth H. Dougherty — William F. Minogue, Jay B. Mathur

18. Reengineering in an Integrated Health System — Nancy Henley

19. Quality Management in Academic Health Centers: Using Peer Institutions to Support Practice Improvement — Kimberly J. Rask, Jean Livingston

20. Community Involvement: The Kingsport Experience — Rob Johnson, Jim Herbert

21. Directed Creativity and the Management of Quality in Health Care — Paul E. Plsek

Section V. Pilot Changes

22. Techniques for the Management of Quality — Paul E. Plsek

Section VI. Implementation

23. Managing Change in Health Care— David W. Hutton

24. Clinical Path Success Factors — Robert B. Halder, Jackie Lobien

25. Success Factors in Reducing Cost in Hospital Organizations — Ijaz M. Bokhari, David A. Farson

26. Physician Leadership in Developing Systems of Care — Kimberly E. Sangari, Gene Beyt

27. Emerging Concepts: Self-Managed Teams — Lisa Ethier, Marian Furlong

Section VII. The Need for Speed

28. Accelerated Replication Approaches — Chip Caldwell

29. A Quality Planning Blitz Team: Developing a Medical Record in fifteen Days — Kimberly Blake, Julie O'Shaughnessy,
Peggy Schroeder