About Us
David W. Hutton
David Hutton is a quality practitioner
with extensive
experience of applying quality improvement methods – as an engineer, as a manager and as
a senior executive. He specializes in the use of Baldrige-style organizational assessments
to drive continuous improvement; and the process of managing change.
David is also a Fellow of ASQ and the author of two authoritative books in his field.
A Pioneer in Organizational Assessment
Since 1990 David has focused on the assessment process, and has been responsible for more than a hundred assessments and related assignments. He also has in-depth knowledge of the awards systems from which modern business excellence assessment methodologies are derived.
He served for eight years as a Senior Examiner for the Canada Awards for Excellence, the Canadian equivalent of Baldrige (administered by the National Quality Institute). He also participated in the design of the award criteria, and chaired the committee of Lead Examiners which oversees the adjudication process.
A Successful Author
David's most recent book "From Baldrige to the Bottom Line", published by ASQ Quality Press, is a comprehensive roadmap for using the assessment process to drive organizational change and improvement. His best-selling first book "The Change Agents' Handbook" is a practical guide to managing organizational change and for dealing with the personal challenges facing people who act as catalysts for change.
Seasoned by Experience
David's early career included 10 years with IBM in quality assurance of advanced development projects. As Vice President of Corporate Quality for Mitel Corporation, he guided this international telecommunications equipment manufacturer to number one position in the industry in terms of overall customer satisfaction; and achieved dramatic improvements in operating performance.
Since founding his consulting practice in 1990, David has worked with clients in North America, Europe, Australia, India and China – and in various sectors including service, manufacturing, high-technology, government and health care.
Recognized By Peers
In 1998 David was elected a Fellow of the American Society for Quality. The citation reads:
"For outstanding leadership and a humanistic approach in promoting quality management principles and practices across Canada and internationally; and for exceptional professional contributions as a consultant and author in the field of quality management."