From Baldrige to the Bottom Line

Readers Comments

"David Hutton has produced another management winner."

Charles Aubrey II
Vice President, Quality Operations
American Express, New York, NY

"This is the first book I have found that clearly and effectively provides a roadmap beyond assessment to the next crucial level: business improvement."

Tony Glaudé
Staff Director Business Improvement
Bell Atlantic

"Hutton's book helps fill a critical gap: it sets out a proven methodology for driving organizational improvement that is simple, effective, and works in government."

Dr. Larry J. Taylor
Quality Management Advisor
Natural Resources Canada

"This is crucial information for all educational leaders and decision makers."

Christine Collins
Supervisor, Quality Academy
Pinellas County Schools, Florida

"This book provides an experience-based, client-tested roadmap for the assessment process. I commend it to your active interest and successful application."

Robert C. Camp
Principal, Best Practice Institute
Rochester, NY

"David's approach contains benefit of all of the things that we have learned about quality and the use of the assessment process at Xerox."

Richard J. Leo
Vice President, General Manager XBS
Xerox Corporation, Rochester, NY

"...provides a compelling reason for organizations to use the self-assessment process no matter where they are on the quality journey."

Dan Corbett
President, National Quality Institute
Toronto, Ontario

"...the most comprehensive guide available for clearly demonstrating how to implement assessment within any government organization, at any level."

Maria Mikelenas-McLoughlin
Quality Service Coordinator
Management Board Secretariat
Government of Ontario

"...an excellent book which will help many organizations and individuals get on board the Quality improvement journey."

Harry Truderung
President, TELUS Mobility

"This practical approach will be extremely useful for anyone facing
organization improvement challenges."

Lynn Cook
Executive Director, Corporate Human Resource Services
Government of the Northwest Territories

"...I found the chapters on data gathering some of the most helpful site visit information I have ever seen."

Paul Orton
Manager, Corporate Quality Development
Sprint

"David Hutton's book is an excellent roadmap for helping quality award applicants properly assess their strengths and areas for improvement. It's practical and easy to apply. I strongly recommend it."

Thomas Hinton
President
California Awards for Performance Excellence (CAPE)

"...provides a complete end-to-end improvement guide, beginning with the assessment process as a strategy, through to follow up and closing the loop. A must read for any business excellence improvement professional."

Lorne W. McLean
Business Excellence Executive
IBM Canada Ltd

From Baldrige to the Bottom Line

Readers Comments

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