From Baldrige to the Bottom Line

Table of Contents

Chapter 1.   The Assessment Process as a Strategy  » Excerpt
Chapter 2.   Assessment Process Design   » Excerpt
Chapter 3.   Setting the Stage
Chapter 4.   Engaging the Leaders
Chapter 5.   Preparing the Team
Chapter 6.   Data Gathering
Chapter 7.   Developing the Assessment Report
Chapter 8.   Presenting the Assessment Report
Chapter 9.   Planning for Improvement
Chapter 10. Implementation and Follow-Through
Chapter 11. Closing the Loop
Chapter 12. Case Studies

More Information

• Table of Contents
• Chapter Summaries
• Readers Comments
• Excerpt: 'About This Book'
• Excerpt: from Chapter 1
• Excerpt: from Chapter 2
• Ordering Information
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